Returns

RETURNS

We truly love our products and are passionate about them, but if you don’t feel the same way, here’s how you can return your order. We also encourage thoughtful returns whenever possible, as mindful choices support a more sustainable wardrobe.

If you are not satisfied with a product that you have received, you have up to 14 days to initiate a return request. You can do that by filling out a form at Sauths Return Center. Instructions how to and where to ship your return will be provided once your return request has been approved. Returns must be shipped within 14 days of request approval.

If you have any questions or enquiries regarding returns, please do not hesitate to reach out to us at hello@sauths.com

NOTE:

We do not accept returns on "Final Sale" , "Made to Order", "Custom size" and "Gift Card" items. Unfortunately we do not offer direct exchanges, however, you may return the original item for a refund and place a new order, or we can offer store credit to use toward a new purchase.

We do not refund:

-shipping costs (both ways)*

-taxes and custom fees**

*for more information on return shipping costs please see "Shipping Your Return" below

** for more information on taxes and custom fees please see "Refunds Policy" below

Shipping Your Return:

Once you have filled our return request form at Sauths Return Center you will receive further notice and instruction via email.

For EU customers: please ship your return directly to our studio using a tracked parcel services at your costs. Our studio address:

Sauths

Pramones str. 3, Panevezys

Lithuania

LT-35289

For UK customers: please ship your return to our UK warehouse using a tracked parcel services at your costs. Our UK warehouse address:

Sauths/Daisita/Zipas

Unit 17

Arrowhead Road, Ashford

TN24 0FL, United Kingdom

For USA, and the Rest of the World: for all returns from USA and the rest of the world we provide DHL return shipping label at a cost of 35EUR, this cost is deducted from refund amount.

Refund Policy:

All refunds are processed within 10 business days after we receive the return at our studio in Lithuania. If shipping at your own cost please make sure to share tracking details, as otherwise, we can not locate and further process your return.

Note for USA customers:

We collect all taxes and duties shipping your order to USA, those taxes ( 15% of your return) will be deducted from refund amount and added to the 35Eur deduction of return shipping label

Returned items must be unwarn (only to try it on, but please do not tamper with labels) , unused, unwashed, all original labels and tags must be attached.

Please include packing slip in returning parcel that was sent to you with your order.

Returns much be shipped in the given timeframe

If any of the above is not adhered to, we will not be able to issue a refund.

If you return worn, or damaged garments, we will reject your refund, we can ship your items back at your cost or we can donate them locally.

What if I receive a wrong order:

If you receive an item with a defect (size that you did not order, wrong colour, broken stitches), you are eligible for a full refund, including shipping.

· ***We are not responsible for lost returns. In this case, please contact the delivery company.

Please note that returns from outside the EU may take up to a month to arrive and process due to customs procedures and other circumstances.

For further assistance, reach out to us at hello@sauths.com.

Who we are:

Sauths has been creating quality, sustainable linen form women around the world for over a decade. We are a family-run linen production company born and still running in Lithuania, led and shaped by women. What began with a singe sewing machine, over time, has grown into a medium sized workshop of over 30 dedicated professional. Our story began when Dalia, a skilled seamstress whose love for craftsmanship laid the foundation over 25 years ago for what Sauths is today. From those beginnings we have grown into a close-knit team of strong, professional women who bring expertise in sewing, constructing and day-to-day care of our brand. Some of our seamstresses have been with us since the very beginning, others joined as the company grew. Knowledge is shared and passed on - from Dalia to her daughter, who has been running the company for over 15 years, and further to the women working beside her. This continuity allows us to work with confidence, skill, and pride in what we make.

Above all, we are proud of how far we have come and of the women behind every seam. We are not an anonymous production line. We are a real, human team. Women making clothing for other women, with care, patience and the belief that feeling good in what you wear truly matters.

Our Craft:

When it comes to our designs, whether it’s clothing, or home textiles, our goal is simple- make linen feel elegant and timeless. Our craft is not about speed or volume. It is about balance between structure and softness, simplicity and elegance. We create linen pieces that feel effortless and refined. They are designed to last, to travel with you and to remain relevant year after year. We believe that true quality never goes out of fashion, and customer satisfaction is at the heart of everything we do.

Our Responsibility:

Sustainability is not a trend for us, it is how we work and what we want to pursue in every step. We produce responsibly, avoiding overproduction. We work in small, considered quantities, aiming to meet demand without overproduction or waste. Sometimes this means popular styles sell out and that is a choice we stand by. Our designs are timeless, not trend-driven, so they are never “out of style.”Our production factory runs on solar energy using the natures resources to produce all garments.

We also take care of our team. Fairness and respect guide our workplace. All employees receive fair pay, balanced work and rest, and an open environment where conversation and opinions are always welcome.

Our Promise:

Our days are busy and purposeful. Each woman in our team has a clear role, and every task matters-from fulfilling orders to ensuring that every garment meets our standards. We work with focus and care, knowing that our pieces are made for real women, worn in real lives around the world. Every garment follows a thoughtful and careful process. A design begins as a sketch, which is then transformed into a pattern. Prototypes are sewn, adjusted, and tested until the fit and feel are just right. Only then do we move into small production batches. Each piece is checked individually after production and again before shipping - inspected, steamed, carefully packed, and sent on its way. And our promise to you is that every piece that leaves us has been crafted with care and