Shipping & Returns

SHIPPING & RETURNS


SHIPPING


To ensure the lowest possible amount of waste, most of the Sauths products are made-to-order. Our current lead time for made-to-order pieces is 2–3 weeks, as each item is handmade individually by our meticulous tailors.

In-stock items will be dispatched within 2-3 working days of when the order is received unless you are notified otherwise at the time you place your order. Delivery time is calculated from the day the package is sent from our warehouse.

We ship to over 150 countries worldwide and we offer free shipping standard delivery for all orders above 200€. 

Please note that during any holiday or promotional periods, dispatch times may be slightly delayed.

Delivery Times & Shipping Costs

UK:

  • Standard shipping  5-7 working days - 10€
    For orders over 200€ - Free Standard Shipping

EU:

  • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 20€

  • Standard shipping  5-7 working days - 10€
    For orders over 200€ - Free Standard Shipping

US:

  • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 20€

  • Standard shipping  5 - 10 working days - 15€
    For orders over 200€ - Free Standard Shipping

Australia, New Zealand :

  • Express Delivery By DHL Courier 3-5 working days with full tracking (delivered duties unpaid) - 35€

  • Standard shipping  8 - 15 working days - 18€
    For orders over 200€ - Free Standard Shipping

Rest of the world:
    • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 35€

    • Standard shipping  5 - 10 working days - 20 €
      For orders over 200€ - Free Standard Shipping

       Lithuania:

      • DPD Pickup 1-3 working days - You can enjoy the convenience of picking up a parcel just around the corner  - 2,9€
      • DPD Courier 1-3 working days - Receive your shipment right in your hands - 2,9€
        For orders over 200€ - Free Standard Shipping
      RETURNS & EXCHANGES

      If you have received an item with a manufacturer’s defect — e.g. wrong size, wrong color, broken stitches, open seams, etc. — you are eligible for a full refund, including all shipping and handling costs.  Please reach out to us at hello@sauths.com within 14 days of delivery and we’ll be happy to help!

      If you are unsatisfied with your purchase for any other reason, we are happy to accept returns within 14 days. Note that we do not cover returning shipping expenses, and returning shipping fees are non-refundable. 

      You must postmark your items for return within 14 days of delivery receipt to be eligible for a refund. Returns will be refunded in the original method of payment. Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). After we receive returned item, please allow 10 business days for the refund to process.

      UK customers can return their orders to our UK warehouse. The address will be provided when the return form will be filled. 

      Returns from US and Australia -  kindly get in touch with our support team. We will assist you in generating a DHL return label. Please note that there is a $35 return fee, which will be subtracted from the refund amount for the returned products.

      Start a return: https://sauths.returnscenter.com/

      Our products are eligible for a refund if they meet the following terms:

      • Items must be in the original size and length (no customization)
      • Items returned must be in original condition with tags attached (not used, not washed, and not damaged)
      • Items in specific colors may not be eligible for a refund. For more information, get in touch with us
      • The return package must contain a return form completed
      • The return package must contain all the contents of the original package except for fabric samples if the entire order is returned for a refund
      • You must place a return form inside the parcel stating the order number, otherwise, we will not be able to identify the parcel. If we are unable to identify the parcel, we cannot make a refund or exchange. If you do not know the order number, feel free to contact us
      • Items must be mailed off within 14 days as of the day of delivery

      • Please ship return with tracking number and provide it in the return form  to ensure safe delivery. We are not liable for undelivered returns without this information.

      • We are not responsible for lost returns.

      • Returned items in poor condition won't be processed for return as requested

      IMPORTANT

      Customized items are final, they cannot be returned, refunded, exchanged, or altered.
      Items on sale are final sales and therefore cannot be returned or exchanged.
      Regular exchanges are managed on a case-by-case basis. Please reach out to us at hello@sauths.com within 14 days of delivery and our customer service team will be happy to discuss further details. Note that for most of the items we currently do not offer exchanges. In most cases, if you want to exchange for another size, color, or style, you will have to place a new order.

      Furthermore, please be aware that our Last Chance products, which are currently on sale, are non-returnable and non-exchangeable. 

      Duties and Taxes

      Within the European Union, no duties or taxes will apply. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Sauths does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also email us at hello@sauths.com and we will do our best to help!