Shipping & Returns

SHIPPING & RETURNS

SHIPPING

To minimize waste, most Sauths products are made-to-order with a lead time of 2-3 weeks. In-stock items are dispatched within 2-3 working days unless otherwise notified.

We ship to over 150 countries with free standard delivery on orders above 200€.

Delivery Times & Shipping Costs

 

UK:

 

  • Standard shipping  5-7 working days - 12€
    For orders over 200€ - Free Standard Shipping

EU:

  • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 20€

  • Standard shipping  5-7 working days - 12€
    For orders over 200€ - Free Standard Shipping

US, Canada :

  • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 20€

  • Standard shipping  5 - 10 working days - 12€
    For orders over 200€ - Free Standard Shipping

 

Australia, New Zealand :

  • Express Delivery By DHL Courier 3-5 working days with full tracking (delivered duties unpaid) - 35€

  • Standard shipping  8 - 15 working days - 18€
    For orders over 200€ - Free Standard Shipping

Rest of the world:

    • Express Delivery By DHL Courier 2-3 working days with full tracking (delivered duties unpaid) - 35€

    • Standard shipping  5 - 10 working days - 20€
      For orders over 200€ - Free Standard Shipping

       Lithuania:

      • LP Express  1-3 working days - You can enjoy the convenience of picking up a parcel just around the corner  - 2,9€
      • SST Courier 1-3 working days - Receive your shipment right in your hands - 4,9€
        For orders over 200€ - Free Standard Shipping

       

      RETURNS & EXCHANGES

      If you receive an item with a defect (wrong size, color, broken stitches), you are eligible for a full refund, including shipping. Contact us at hello@sauths.com within 14 days of delivery.

      For other returns, please start a return process at  Sauths Return Center.

      Return shipping is not covered. Items must be in original condition, with tags attached, and returned within 14 days of delivery. Refunds are processed within 10 business days after we receive the return.

      • EU, UK Returns: Return to our studio (address provided after return request approval) at your cost with a tracked shipment. 
      • US, Canada, Australia, Rest of the World Returns: Return to our studio (address provided after return request approval) at your cost with a tracked shipment. Or we can provide you with a DHL return label, if you prefer for us to generate a return label, please contact hello@sauths.com. A €35 return fee will be deducted from your refund. 

      Refund Terms:

      • Items must be in original size, color, and condition (no customization).
      • Tags must be attached, and items must not be used or washed.
      • Include the packing slip that arrived with your order in the returned package.

      Important Notes:

      • Customized, Made to Order and Final Sale items cannot be returned or exchanged.
      • For exchanges, you must place a new order and return the original item for a refund.
      • We are not responsible for lost returns. In this case, please contact the delivery company.
      • If you return a used, dirty, or tagless item, it will not be refunded, and you will be responsible for return shipping or donation costs.

      Conscious Purchasing:

      At Sauths, we believe in intentional, thoughtful purchases that result in long-lasting satisfaction. To help you make informed decisions and ensure your new piece is just right, we kindly ask you to review the following before placing your order:

      • Each garment is thoughtfully crafted, and we take time to describe its features thoroughly. Please take a moment to read the product fit and details carefully—these include essential details about fabric, fit, and design.
      • We measure each piece individually and provide precise size charts to guide you. To ensure the best fit, please compare these measurements with your own. If you're unsure, we're here to help—don’t hesitate to reach out with questions before purchasing.
      • We strive to present our products as accurately as possible, but variations in screen settings and lighting may affect how colors appear. While we do our best to reflect true tones, exact color matching cannot be guaranteed.
      • We genuinely care about your experience with our pieces. If anything is unclear or you’d like guidance in choosing the right item, our team is always happy to assist. Thoughtful shopping supports a more sustainable wardrobe and ensures satisfaction for years to come.

      Duties and Taxes: Within the EU, no duties or taxes apply. For international shipments, you may incur duties and taxes for which you are responsible. Contact your local customs office for more information.

      Please note that it may take up to one week for some tracking numbers to update. You can track your order by entering the tracking number sent to you here.

      For further assistance, reach out to us at hello@sauths.com.