FAQs – Sauths

We offer standard and express shipping.

In the EU/UK, standard delivery takes 5–7 working days and express 2–3 working days.

For the US, standard delivery takes 5–10 working days and express 2–3 working days, with duties paid (DDP).

For Canada, Australia, and New Zealand, standard delivery takes 5–10 working days and express 2–3 working days, with duties unpaid.

In Lithuania, LP Express and courier services deliver in 1–3 working days, with local pickup available.

Orders over €300 qualify for free standard shipping.

Please note that shipping may take longer during holidays or local national celebrations. For full details on delivery options, times, and duties, please see our Shipping Policy.

To help reduce waste, many of our home textiles are made to order. Each piece is created especially for you, with production times typically ranging from 1–5 working days, depending on the size and colour ordered. For more specific details, you’ll find the estimated lead time in the product description for each item.

In-stock items will be dispatched within 1-3 working days of when the order is received unless you are notified otherwise at the time you place your order. Delivery time is calculated from the day the package is sent from our warehouse.

If you wish to return a product, you have up to 14 days from the delivery date to initiate a return request.

Please note that final sale items are offered at a reduced price and cannot be returned or exchanged. The same applies to made-to-order pieces, which are created especially for you.

For more details, please take a moment to review our return policy.

Unfortunately, we don’t offer direct exchanges at the moment. To exchange an item for a different size or color, you’ll need to return your original order and place a new one. To start a return, please fill out the form at https://sauths.returnscenter.com/.

If you cannot find your size in stock, please reach out to the hello@sauths.com

Products are eligible for a refund if they meet the following terms:
- Items must be in the original size and length (no customization)
- Items returned must be in original condition with tags attached (not used, not washed, and not damaged)
- Return must include the packing slip that was sent to you with your order.
- Items must be mailed back within 14 days of delivery

If we are unable to identify the parcel, we cannot process a refund. Please include your order number with your return. The order number can be found in your order confirmation email. If you’re unable to locate it, feel free to contact us for assistance.

Once we receive your returned item, your refund will be processed within 10 business days. After you receive a “Refunded” notification, please allow a few extra working days for the amount to appear in your account, as the exact timing depends on your bank's processing times.

FOR UK CUSTOMERS: Please note that returned items are received at our UK warehouse. This helps keep return shipping costs lower for you. Once the items arrive, they are then sent to our studio in Lithuania for refund processing, which may take a little extra time.

Within the European Union, no duties or taxes apply.

Standard shipping orders to the UK are sent with duties covered. All orders shipped to the United States are also sent with duties covered.

For international shipments outside the EU (excluding the UK standard shipping and the US), duties and taxes may be incurred and are the responsibility of the customer. Please note that Sauths has no control over these charges and cannot estimate the costs, as they vary by country.

If you are unsure, we recommend contacting your local customs office for more information before placing an order. You can also email us at hello@sauths.com, and we will do our best to help.

Yes. Linen swatches can be prepared upon request, subject to availability. Please note that we may not always have all colors available, as we do not store pre-colored linen in order to reduce linen waste.

Shipping costs for swatches are the responsibility of the customer. For more information, please contact our team at help@sauths.com.

SHIPPING

ORDERS AND TRACKING

DELIVERY

RETURNS AND EXCHANGES

TAXES & DUTIES

GIFTCARDS

WHOLESALE

PRODUCTS INFORMATION